If you have questions regarding any of eDrugsOnline’s products, policies or procedures, you may find answers in the convenient FAQ that appears below. Ordering and shipping policies, and much more, are outlined in a list of popular questions asked by eDrugsOnline customers. If you do not find your answers, please call one of our friendly customer-service representatives at 1-800-716-8440.
Rest assured that when you purchase from eDrugsOnline.com you are dealing with a U.S.-based online pharmacy that contracts with state-licensed physicians and pharmacists in the U.S. We dispense only FDA-approved, name-brand medications, and our online pharmacies are secure. In fact, our online pharmacies originated in 1998 when U.S. physicians began working with rural clients by telephone and the Internet. Writing prescriptions based on a physician’s review, and filling those prescriptions through an electronic/online format, has long been a legal way to dispense many types of medications for various types of conditions.
When you purchase online medications from companies that are not based in the U.S., through companies that sell “non-genuine” versions of FDA-approved, name-brand medications, there may be a risk involved. These medications are often described by foreign companies as the “generic” version of U.S. name-brand medications, but they are considered to be illegal in the U.S. and often contain different ingredients/dosages found in the FDA-approved, name-brand medications. This means “non-genuine” medications made outside the U.S. may be ineffective and/or harmful to your health.
Absolutely. Your personal information is protected by an SSL (Secure Socket Layer) and the highest level of encryption available to us. The information is then entered into a database that only the physician reviewing your case can access. Basic customer service information such as your name, address and phone number will be viewable by our customer service representatives if it become necessary to answer your questions. We do not sell, or share, your personal information with third parties for any reason, unless required to do so by law.
As a part of the growing trend of telemedicine, online consultations utilize the Internet to improve patient access to physician care. The patient does not receive a traditional physical exam by the physician, but rather they complete the online medical questionnaire and one of our contracted licensed physicians will review the results with you during a HIPPA compliant video and or audio consult where you will be notified if you qualify for a prescription. Upon approval, the doctor will submit the prescription to one of our VIPPS certified U.S. pharmacies for fulfillment and they ship your requested medication to you. Although online consultations will never take the place of traditional medicine, they do provide a means for patients to receive treatment for a limited number of conditions that, in certain circumstances, may not require an immediate physical exam.
If the prescription is approved, the physician will write it and send it to the pharmacy, where it will be filled by a state-licensed pharmacist and shipped to you via FedEx or the U.S. Postal Service. Your package will include a copy of your prescription, a receipt, as well as documentation with the usage, dose and precautionary information for your medication. You will also receive contact information for the pharmacy in the case you have any questions after you receive your medication.
You will find a lot number on the pill bottle or pill card (packaging). You may contact the manufacturer with this number to verify when and where the product was manufactured, and also to verify the expiration date, which is listed on all of our dispensed medication. Customers may also contact us at 1-800-990-9681 - ext 450, if they have questions for our physician or pharmacist.
Be wary of companies not based in the U.S., as you may receive “non-genuine” pills that foreign companies say are the “generic” version of FDA-approved, name-brand drugs. These foreign, “generic” versions of brand-name, FDA-approved drugs are actually illegal in the U.S. and contain unknown ingredients that may not only be ineffective, but also hazardous to your health.
Please view our product pages to see the prescription items we sell. Our team of physicians and pharmacists focus their expertise in the areas of Men's Health, Hair Loss, Weight Loss, Stop Smoking, Flu Prevention, Weight Loss, Sexual Health, Allergies, Skin Care, and Digestion Relief.
Yes, we do require a prescription to order our medications. We offer two options for our valued customers:
1. If you do not have a prescription, we would be pleased to refer you to physicians that are capable of reviewing your medical questions and history and determining if you qualify for a prescription based on your health profile. There is no extra charge for this service.
2. If you already have a valid prescription for this product, complete the online medical questions, then please fax 480-505-5727 or scan and e-mail your prescription to us.
Secure Medical uses IDology’s ExpectID® age and address verification service to identify the valid age and current address from our online and toll-free customers. ExpectID® uses its patent-pending process to access thousands of data sources that contain billions of public records to return an ID validation. This service is specifically designed to validate and protect your identity while maintaining consumer privacy when processing transactions. As part of Secure Medical’s online customer validation process, we also make contact with prospective patients by phone to ensure the validity of an online order.
A physician licensed in your state will review your completed online medical questionnaire and will review the results with you during a
HIPPA compliant video and or audio eVisit consult where you will be notified if you qualify for a prescription. If the prescription is
approved, the physician will write it and send it to our contracted VIPPS certified pharmacy, where it will be filled by a state-licensed
pharmacist and shipped to you via FedEx or the U.S. Postal Service.
Your package will include a copy of your prescription, a receipt, as well as documentation of the usage, dose and precautionary information for your medication. You will also, receive contact information for the pharmacy in the case you have any questions after you receive your medication.
Any new Customer placing their first order will require one of our State Licensed Physicians to review your medical history and provide
you with an Audio or Video consultation depending on your State of residence. If you are a returning Patient and have been reviewed and
approved by one of our Physicians in the past 365 days, you will not need to have another Audio or Video call with our Physician. All new
and returning customer whose last order is more than 365 days old require a HIPAA compliant Video and or Audio consultation with one of
our State Licensed Physicians before any medications can be shipped to you. All original prescriptions are valid for a period of 365 days
and a Patient may reorder multiple times during this period.
eVisit works on almost all devices. You can use your iphone, android phone, ipad, tablet or desktop with webcam (at least 1.3 megapixels) and microphone (most webcams already have microphone built in). Click here for the iPhone app or click here for the Android app (links open in new window) and be ready to have a video visit on your smartphone or tablet. Or if you prefer to have a visit from your computer (which has a webcam), log in to your account and see a physician in minutes. You can also schedule an eVisit for a later date.
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States that require a HIPAA compliant Video Call with a State Licensed Physician: We currently have Licensed Physicians in the following States to provide a HIPAA compliant Video Call. HI, IL, ME, NM, NC and WA
States that require a HIPAA compliant Audio Call with a State Licensed Physician: We currently have Licensed Physicians in the following States to provide a HIPAA compliant Audio Call. AZ, CA, CT, FL, GA, IN, KS, KY, MI, MO, NJ, NY, ND, PA, SD, TN, TX, UT, VA, and WI.
No, our physicians and pharmacies do not charge any additional fees, period. There is no consultation fee, or processing fee, or any other type of fee. You will be billed only for the cost of medication(s) and shipping. You can be certain – there will never be any hidden charges on our website.
As mentioned above, there are no fees for anything other than the cost of medication(s) and shipping. All customers are considered to be members of our website and customers can take advantage of periodic specials, as well as quick and easy reordering. You will never have to pay a monthly or yearly membership fee.
A. Yes, If you choose to have your prescription filled by a pharmacy outside our network, we will assess you a $125.00 processing fee. At eDrugsOnline we include the cost of your Physician consultation, your medical records and the pharmacy dispense fees for your prescription into the cost of the medicine you purchase.
Our customers receive their medications promptly because of our corporate standard: ship all orders within 24 hours of receipt. However, orders placed before 3 p.m. MST are generally processed and shipped the same day, unless we require more information from the patient. This could include: wrong address, missing apartment #, wrong postal codes, etc.. Also, any additional communication between patient and doctor or pharmacist (regarding health and medical follow-up), or conditions beyond our control, could extend the time needed to process/ship an order. Same-day service is our goal; however it is not a guarantee.
If you order online before 3 p.m. MST, and you want your order to arrive the next day, please call our customer-service department immediately after you place your order online. We confirm all online orders via phone, and your direct call to us will help expedite the processing and shipment of your medication.
At the time of your order, you may select overnight, 2-day, or priority shipping (typically 3-5 days). Please note that express shipping is calculated from the time the order is picked up by the carrier – not from the time the order is placed with us. Please remember that carriers consider Sundays and holidays as non-business days, so they will not make pick-ups or deliveries on those days.
Yes. Your order can be sent to a Post Office Box or military (APO/FPO) address. All orders shipped to a PO Box will be shipped through U.S. Postal Service Priority Mail (typical 3-to-5-day delivery within the U.S.).
In order for us to ship to an APO/FPO address, you must select U.S. Postal Service Military Mail. Signatures for these shipping methods are obtained using a postal service domestic return receipt. Please remember that, due to the contents of the package, we require an adult signature at the time all shipments arrive.
For shipments to military addresses, domestic packages typically arrive in 3 to 7 days, but please allow up to at least two weeks depending upon your location, especially for overseas shipments.
Yes. If you cannot sign for the package when it arrives at your home or business, you may opt to have FedEx ship the package to one of their FedEx shipping locations, where you can pick it up. Our customer-service team can help you locate a FedEx shipping location, or you can type in your zipcode at www.FedEx.com to find a location. Be sure to select a “Hold-At” facility or a Fed Ex Office/Fed Ex Kinkos location. Fed Ex will hold a package for up to 7 days at a pick-up location.
No, eDrugsOnline is based in Arizona, and we only ship to the US and Canada.
Yes. All packaged medication requires an adult signature, so an adult must be available to sign at the time of delivery.
Yes, your privacy is important to us. Our packaging does not refer to the contents of the shipment, and you will not find an invoice or packing slip on the outside of the package. A photo that shows an example of our packaging has been provided here for your convenience.
You may cancel your order before it is shipped by calling 1-800-716-8440. If it has not yet shipped, we will cancel your order. You cannot cancel an order once it has shipped.
Order tracking numbers will be provided for all shipments. To track a shipped order, please go to Fedex or USPS and implement your tracking number. For more specific information, call our customer service department at 1-800-716-8440 or if you chose Fed Ex as your carrier, visit the carrier’s website and enter the tracking number there.
If you decide to ship via the United States Postal Service (USPS), they will leave a notice, in your mail box or attached to your door, with instructions for where to pick up your package. USPS will hold these packages for up to 14 business days. You may also contact USPS at any time at 1-800-275-8777 to locate your item.
If you decide to ship via FedEx, please note that FedEx will make 3 separate delivery attempts for you. This provides you with more opportunities to receive your package. If you are unable to receive your package, you may contact FedEx at any time with your tracking number at 1-800-463-3339 to find out where your package can be picked up.
Medication that is unopened and not tampered with can be returned under certain circumstances, if you contact us within 24 hours of receiving your package. If the product was delivered to an incorrect address or you received the wrong product, please call us to receive a return-confirmation approval number. Returns must be shipped in all original packaging, with all associated paperwork, etc. Returns may be charged a re-stocking fee and/or shipping fee. Please call us at 1-800-716-8440 if you have questions about a return or package refusal.
Yes. There is a $10 re-route fee for all changes of address once an order has shipped. Please note that only FedEx packages can be re-routed. U.S. Postal Service packages cannot be re-routed and we must wait until they are returned to us before we can reship to the correct address.
Secure Medical contracts with a VIPPS licensed USA pharmacy. All information about this pharmacy will be in your package at the time of receiving the package. If this information is missing from your package please call us immediately.
We accept Visa, MasterCard and American Express credit cards, as well as money orders. The transaction on your billing statement may appear as Secure Medical or eDrugsonline.com. Your Card will not be billed or processed under any other name. Please call 480-505-5735 if you have any questions about your purchase. Ordering is completely secure. See our Privacy and Security Policy for more details.
If you choose to pay with a money order, you can mail it to the address below:
eDrugsOnline.com (c/o - Secure Medical)
5801 S. McClintock Drive Suite 107
Tempe, AZ 85283
Be sure to include the following on your money order:
Your username is the email address that you provided when you opened your account with us. If you know your username/email address, then follow these simple steps: Locate the account log-in box that appears on every page of this website. Near that box you will see the words “Forgot Password.” Click on that link. When you get to the next page, enter your username/email address. If you enter the correct email address, we will promptly send your password to that email address.
If you are unsure which email address you provided when you opened your account, please call our customer service department during business hours to receive a temporary/new password.